• In recent years, I’ve observed a far needed trend toward better customer service and “Listening towards the voice of the customer”. In general, I applaud this trend and support this goal. However, even a worthy objective does not prevent us from doing something daft. Sometimes, an ideal, such as customer service, creates an environment where we do…[Read more]

  • Pratt Kusk became a registered member 6 months, 2 weeks ago